Free delivery on qualifying orders is only applicable to specific states which can be choose from the product page and shown RM0 to a specific state. Additional delivery charges may be incurred at the discretion of IDEAL HOME FURNITURE should the deliveries be chosen to occur outside of our normal operating hours.
In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, additional logistics charges will apply at the discretion of IDEAL HOME FURNITURE.
In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. IDEAL HOME FURNITURE reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.
For all of our delivery service, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator unserviceable upon delivery crew’s arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous, (e.g furniture or infrastructure prone to damage on a narrow stairway, obstruction of passageway), In the event that delivery is deemed unfeasible, IDEAL HOME FURNITURE reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque within two weeks from the initial delivery date.
Should delivery via staircase be deemed safe, additional charges per item will be as follows: First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor is free) + RM10 per level transported to a subsequent non lift-accessible storey (i.e. staircase delivery of a wardrobe to the 4th non-lift accessible storey (e.g. Level 4 of a shophouse etc) will cost an additional RM50 . [Level 4 X RM10 ) = RM40 ].
Changing of Delivery Dates
Changes in delivery date should be made via email to firstname.lastname@example.org at least 5 days before the stipulated delivery timing. Please provide your order invoice number, which can be found in the confirmation email sent to you.
Limitation of Liability
IDEAL HOME FURNITURE shall not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and excludes any liability from us for any personal injury or death caused by our negligence, to the extent permitted by Law.